multicall

About MultiCallR
Features
Business
Blogs

Enquire Now
MulticallLogo

Call Monitoring – A Useful Feature of MultiCal

In a day and age with myriad offers available, business leaders are often driven by the features of different solutions, such as the ability to schedule calls, or to instantly group call if they have to. At the same time, leaders ought not to forget that there are other aspects of a phone plan that they should be thinking about, such as call monitoring.

By call monitoring, one is referring to a standard business practice which involves the  recording and evaluation of external phone calls. One of the main advantages that this has is that it assists management in assessing the standard of service that their company provides.

It also acts as a reference point for any complaints in the event of misconduct. To that extent, for client or for other business entities, call efficiency and effectiveness is enhanced. But there’s a lot more to monitoring than you may think – standard of service is just a part of it.

In simple terms, call monitoring is also essential for multiple aspects. The first is in the sense of accountability . To achieve the results you want means to clearly communicate your expectations. And implementing call monitoring is a subtle way of telling your employees that you expect an outstanding level of service in each and every phone call.

But this is essential towards skills evaluation too. By listening to recorded phone calls, you’ll be able to mark key trends in your workforce that indicate skills that need to be addressed and learnt. At the end of the day, your team members are human beings. And in human nature they will not always speak up about the difficulties they face, for fear of being judged. So simply asking employees what they’re struggling with will not reveal much.

Adding/Removing Participants

When your MultiCall has begun, your screen would appear as above, with the list of all your participants. You can also add participants while in call, by either selecting from the list of contacts on your phone, or by dialling in the number as and when you need the individual to join the call. At the same time, you may also wish to remove a participant, perhaps due to disruption or background noise. You only need click the cross-mark icon next to the tab with their name, and they will be disconnected.

 Recording

 Keeping track of extensive calls are important, and MultiCall lets you do just that with its recording feature. You can record the entire duration of the call, and a reference ID will be provided to you by email after the call is done. Be sure to collect the recording via the ID within 7 days; after which it would be removed from our servers.

Muting

 You can choose to mute either individual participants, or all of them if required. For individual cases, you only need push the mute button on the tab with their name. The ‘Mute All’ button next to the Record button allows you to mute all participants if you need to.

Contact Form


apple-store-app
google-play-app

YOU MAY ALSO LIKE

The Future of Corporate Communication: How MultiCall is Leading the Charge

In the contemporary business landscape, effortless exchange of information is vital for achievement. With workforces increasingly spread out globally, older ways of communicating aren’t enough anymore. Organizations require dependable, adaptable, and safe tools to facilitate easy teamwork. This necessity has spurred the development of sophisticated systems such as MultiCall, which merges cutting-edge capabilities for both sound and visual meetings to define the way companies interact in the future

Read More »
February 12, 2026

Enhancing Customer Support with MultiCall’s Integrated Communication Tools

Customer support plays a vital role in shaping how customers feel about a business. Quick responses, clear communication, and easy access to support teams can make a big difference. For businesses handling multiple customer queries every day, audio-based group calling has become a reliable and practical solution. MultiCall helps customer support teams manage conversations smoothly using powerful, audio-only communication tools.

Read More »
February 10, 2026

The Power of PSTN-Based Calling Services for Reliable Corporate Communication

Why Reliability Is Key in Corporate Communication
In any professional setting, clear and trustworthy exchange of information is vital. The dependability of communication methods can directly influence choices made, how teams work together, and the general success of the enterprise. As companies grow and interact across various sites, selecting communication systems that are sound and avoid problems like subpar sound, dropped calls, or service outages grows crucial.

Read More »
February 9, 2026

Driving Seamless Collaboration Across Teams: The Power of Call Scheduling and Management

The Growing Need for Structured Team Communication
In the briskly moving modern business environment, where dispersed teams, joint efforts across functions, and varying time zones are increasingly standard, fluid dialogue is vital for achieving positive outcomes. Nevertheless, overseeing several groups spread out in distinct places can present difficulties, particularly regarding arranging gatherings and confirming every attendee is ready and set.

Read More »
February 6, 2026

How MultiCall is Simplifying International Business Communication with PSTN Calling

The Growing Need for Reliable Global Communication
Amidst our globally linked environment, enterprises increasingly depend on cross-border interaction to broaden their scope, oversee worldwide workforces, and support patrons across different regions. Although electronic mail and chat software offer ease, they frequently prove inadequate for nurturing immediate conversations, resolving issues, and making choices. Established telephone networks or online platforms can bring obstacles like subpar audio, dropped connections, and worries about safety.

Read More »
February 3, 2026