Frequently asked questions
FAQ
Your MultiCallR account is linked to the email ID and phone number that you entered at sign-up (the first time you used the app). The app will always be logged into your account on your phone. There are no troublesome passwords or IDs you need to remember.
Download the app onto your new phone. On the registration screen, simply enter your registered phone number and email ID of your MultiCallR account. You will have to validate your details (via OTPs) and then you will be logged into your MultiCallR account, with all your profile information and groups. Please note that you need access to your registered phone number and email ID to validate your account.
You can only use MultiCallR on one active device. When you register/verify your information on a new phone, the MultiCallR account in your old phone will automatically get deactivated. You could switch between devices by verifying each time but after some time, you may be blocked from re-verifying your MultiCallR account
If you are changing your registered phone number, please write to us at help @MultiCall.in for a call-back or call us at 044 2370 2233.
You will need a corporate MultiCallR PIN that can be generated by your company’s administrative head. You will then need to add a profile using this PIN and your corporate mail ID and phone number. For more information, contact your administrative head or write to us at support@MultiCall.in specifying your company details and your contact details.
MultiCall is currently available exclusively to the corporate customers of Door Sabha Nigam Limited. Calls made through MultiCallR will be charged as per the corporate subscription plan.
MultiCallR can only access contacts stores in your phone’s address book. To get access to corporate contacts in your MultiCallR app, you need to add them to your phone’s address book first.
Yes, you can use MultiCallR to reach anyone in your phone book. Your invitees need not have the MultiCallR app or a MultiCallR account to receive calls from you.
Go to the groups tab and click on the “+” button. Add a group name and the list of members you would like to call. You can now start making calls to this group. If you need further assistance, check out the groups tutorial in the help screen.
You can add up to 9 members to a group.
Linking a group with a specific profile means that all calls made to that group will automatically be charged to the linked profile. By linking it, you can also make the group a favourite and enable one-touch calling from the “Favourites” tab.
Unfortunately, MultiCallR is currently available exclusively to the corporate customers of Door Sabha Nigam Limited only. If you would like to use MultiCallR for your personal group calls, please write to us at sales@MultiCall.in.
Calling people is extremely easy with MultiCall. You just create/ add a profile (for billing purposes) go to the “MultiCalls” tab and press “Call Now”
Profiles are basically linked to the way you pay for each call. Each profile can also be linked to different email IDs/ phone numbers (your work email or your personal email, for example). This makes it easy for you to track the calls you make for different purposes separately. You can add a profile to your account if your company has a MultiCallR subscription. Please write to your company administrator or contact us at support@multicall.in if you would like more information
You can call up to 9 different numbers (so, a total of 10 participants) on a single call
You will need a basic internet connection to set up a MultiCallR. However, to actually start/ be on the call, you don’t need to be connected. So, if you anticipate having to make a MultiCallR when you don’t have mobile data, just schedule one ahead of time (and make sure you set the call to “Auto-Initiate”). At the specified time, your participants and you will receive a call
MultiCallR uses a server to call everyone you have invited instantly so there is no time wasted and everyone is connected at the same time. This means that your invitees will receive a call from the server’s number, and not from your phone. For an exhaustive list of all possible call numbers, please see: xxxxxxxxxxxx
When you start an Instant Call, the MultiCallR server calls you and all your invitees at the same time. You will receive a call from our server a few seconds after you press “Call”. If you do not receive a call after 2 minutes, please check your connectivity and try again. If the problem persists, please contact us at help@MultiCall.in
1. Unsolicited commercial Calls (UCC) from MultiCall numbers
2. Receiving harassment calls
3. Types of harassment
- 3.1 Abusive language
- 3.2 Threats
- 3.3 Unwanted conversation
Send an email to "support@multicall.in" with
i) Phone Number on which you received the call
ii) Date of call & time of call
When you set up a call, the MultiCallR server will dial you and all your invitees. Your Call-Me-On number is how the server reaches you. Your default Call-Me-On is your registered phone number, and you can change this at any time in your MultiCallR setting. Call-Me-Ons do not require any verification so you can make any number your Call-Me-On based on your convenience (your office desk number or even the number of your hotel room when you’re on the road).
Yes, you can link different email IDs or phone numbers to a single MultiCallR account. Simply add an email ID (or phone number) under your account settings in the MultiCallR app. You will need to verify the new email ID once to link it to your account.
Yes, you can add a participant to an ongoing MultiCallR that you initiated. During an active call, click on the “Active Call” row in your app. You will see all the participants in your current call. Simply tap on the add contacts button and select the person you want to add. A call will go out immediately and he/she will be added to you call.
Simultaneous group calling
Call the whole team like you call one person. Get dialed into a conference call with a phone line.
Scheduled calls
Schedule your calls ahead of time. Pick your favorites and monitor your participants. Lead your conference anytime, anywhere.
Superior sound quality
Your words are important to us. With MultiCallR you will have no trouble with dropped calls or static. Hear every word, every time.
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