
REDUCING DOWNTIME: MULTICALL AS A BACKUP COMMUNICATION CHANNEL FOR IT TEAMS
The problem is, when critical technology goes down, the communication channels IT teams depend on, such as VoIP, chat, or cloud-based services, often go with it.
The global workforce has been on a rollercoaster over the last few years. One trend that started to gain traction and is here to stay is the rise of hybrid teams. The answer to seamless collaboration doesn’t just lie in better policies or infrastructure, but in smarter group calling tools that truly empower teams to work together better than ever before.
By 2025, working from home, working from the office, or anywhere in between has become the new normal for organizations around the globe. Teams are now more dispersed across time zones, devices, schedules, and work styles than ever before. The days of simply dialing in on video conferencing or plain old voice calls just won’t cut it. Organizational leaders have found that they need to plug in the “collaboration gap” using advanced group calling tools. These can’t be clunky, obtrusive, or just be digital facsimiles of past practices.
Efficiency and productivity are also major takeaways when using next-gen group calling solutions. There is less time spent on “he said-she said” and more time on just doing the work. Group calling tools are also built to integrate with calendars, CRMs, project management systems, cloud storage, etc., all the way down to endpoints. This allows companies to form one unified, accessible, and secure communication center.
Meetings and calls have a way of often involving sensitive discussions. No surprise then that data privacy is becoming a top priority among users of group calling tools. Newer platforms are offering a much-needed sense of calm and confidence with features like end-to-end encryption, role-based access, and other security controls. These are all along with assuring meeting participants that their products are compliant with major data protection and privacy regulations such as GDPR, HIPPA, and others. Data privacy will be a critical differentiator for calling services to break into more highly regulated industries such as healthcare, law, and finance.
As hybrid work becomes the new normal for many, the future of group calling is right here right now. The time is now to invest in and future-proof your organization with smarter next-gen calling tools that will not just help your organization survive but truly thrive in a hybrid-first world. After all, in the next new world of work, successful organizations will be those that find innovative ways to truly empower and enable teams to connect, collaborate, understand each other better, and get more things done more quickly and easily. Here’s to a future of connecting in smarter ways than ever before.
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The problem is, when critical technology goes down, the communication channels IT teams depend on, such as VoIP, chat, or cloud-based services, often go with it.

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