Healthcare. Where seconds can matter. From doctors making lifesaving decisions to nurses on the frontlines of critical care, administrators coordinating patient transfers to support staff in the middle of it all, teams need to be connected in order to make those decisions quickly.
Disconnected information can be the difference between seamless patient care and chaos. Slips in communication can have a cost as high as your organisation’s reputation, lost productivity, or even patients’ safety.
Health organisations, large and small, need a way to speed up team communication with accurate, fast, and private communication tools that fit their unique needs. We at MultiCall see that gap, and we have solutions to bridge it.
HEALTHCARE COMMUNICATION
Health organisations have different requirements from other businesses in their need to communicate securely and privately. From critical care to mass casualty events, MultiCall is the platform to improve and accelerate team coordination within hospitals, clinics, telemedicine, and beyond. Time matters, and it counts. The right healthcare communication tools can not only coordinate but also streamline patient care and information flow.
FEATURES THAT POWER PRODUCTIVITY, PRIVACY, AND EFFICIENCY
- Instant Group Calling
Groups and staff can place instant group calls to connect multiple people in seconds for team briefings, unit updates, or critical coordination on medical emergencies. This real-time information sharing ensures accurate and coordinated care for patients.
- Reliable Connection in All Zones
Network quality can range from rock-solid to entirely offline in healthcare, and MultiCall is rock-solid with even low-bandwidth zone networks. Hospitals with intermittent connectivity and mobile teams in rural healthcare with spotty or no internet can still connect to staff back at their main hospitals in minutes.
- Smart Scheduling and Notifications
Staff, teams, and departments can use MultiCall’s smart scheduling and notifications for routine updates, shift handovers, daily briefings, or department meetings. Automated alerts and notifications help teams not miss important team meetings or group calls that happen daily or regularly.
- Call Monitoring and Audit Logs
Administrators can review and monitor call activity as well as have access to ready-to-audit logs and reports of call activity. This is key for compliance, training, and performance for staff and teams, as well as access to team communications for a full picture of operational activity.
Use Cases
- Emergency Response Coordination
Emergency and ambulance staff, ER teams, and doctors can communicate and coordinate in medical emergencies like cardiac arrests in real time using MultiCall’s instant group calling and notifications.
- Shift Briefings and Handover
Handover and shift briefings can be done easily between nurses, doctors, and other staff to reduce errors and missed updates on shifts to ensure continuity of care.
Doctors, nurses, and other remote telemedicine staff can coordinate with on-site teams from hospitals and clinics using MultiCall to ensure no call delay and lost connectivity in remote areas.
INTER-DEPARTMENT COMMUNICATION
Clinics, hospitals, and healthcare groups have a number of departments like pharmacy, radiology, laboratories, surgery, and other groups that require seamless communication to keep operations moving smoothly.
PUBLIC HEALTH CRISIS AND MASS CASUALTIES
Facility-wide updates or communication during public health crises or large-scale mass casualty events that require many staff members to be made aware of information can be coordinated without the internet using MultiCall.
BENEFITS FOR HEALTHCARE TEAMS
Team briefings and decisions in healthcare are critical, and every second matters. MultiCall ensures teams are coordinated and information is shared accurately in time-critical decisions to keep healthcare productivity, quality, and patient care up to a high standard.
With MultiCall’s multiple-zone architecture, staff and team members can be connected across low-bandwidth and high-bandwidth zones to ensure that teams inside a hospital and even across hospitals and facilities in different regions can stay in contact even if connectivity is lost or dropped.
Privacy is key in healthcare, and our Number Masking and privacy features ensure patients’ sensitive and personal information is always protected.
Staff, teams, and departments can use MultiCall for routine operations as well as emergency or ad-hoc situations as needed to make calls and share information, reducing delays in time-critical situations.
Audit-ready call logs provide visibility and oversight into operational activities by administrators and managers to keep the teams on the ground transparent and accountable in their work.
Conclusion
When it comes to healthcare and medical professionals, every second and every message matters. Stay one step ahead in critical care and emergency coordination with MultiCall by Infinity Messaging Solutions. Call us today to know more.
