If you’re in the market for a communications tool that will help you run a digital-first business, you’ve likely got a few needs. For anyone in a regulated industry—like financial services, healthcare, or government services—legal compliance will be on the enterprise’s radar at all times.
Every interaction, decision, and detail can be the subject of legal scrutiny. It’s important to select a collaboration tool that not only streamlines and improves the way you communicate, but that will keep your business compliant every step of the way with strict controls.
Audit trails, access logs, and admin controls are just a few of the enterprise-grade compliance features in place with MultiCall that ensure scalability, data security, and audit-readiness.
Audit Trails, Access Logs, and Admin Controls: The Foundation of Compliance
Businesses are regulated by different laws, policies, and regulations based on industry, region, and more. Financial services enterprises need to adhere to various regulators’ requirements for reporting, call recording, etc. Healthcare organizations need to ensure patient data privacy and comply with HIPAA regulations. Global businesses need to be compliant with GDPR policies around data privacy.
Audit Trails: Recording and Tracking All Communications Activity
Audit trails are the first line of defense for business communication compliance. An audit trail is an exhaustive log that records every communication activity on the platform. MultiCall automatically creates a full audit trail with details like:
- Call participants
- Call start and end times
- Call topics or sessions (optional call notes or call logs)
- Follow-up action points via integrated actions.
- Audit trails serve 2 primary use cases for the business:
- Operational: Managers utilize audit trails as part of their working process to validate decisions, hold parties accountable, and ensure critical tasks are carried out.
- Legal: Audit trails serve as hard evidence of calls, actions, and decision-making should a dispute arise.
- Access Logs: Monitoring and Managing User Activity
- Access logs, on the other hand, record all activity on the platform. Some of the data recorded in access logs include:
- User login information, such as the time of login and the session start
Admin Controls: Overseeing and Managing Compliance Controls
Admin controls are what ultimately give enterprises the reins to control and monitor compliance centrally. Administrators can use MultiCall’s admin controls to:
- Restrict international calling and cost centers.
- Restrict other features or actions as needed.
- Notifications/Reminders/Logs: Additional Control over Communications
- Admin controls can also be used to:
- Monitor notifications/reminders as needed or required.
- Monitor participation and logs for meetings.
With this control, it is also easy to see that centralized admin controls are incredibly useful for compliance reasons. Compliance officers and IT administrators can see exactly who has what access, when they did it, and what data they had access to. This makes it easy to quickly lock down any data or action points before a potential issue or breach can happen.
A Compliant Communications Infrastructure
Communication is not only essential for productivity and efficiency, but for regulated businesses, it’s a compliance issue. Even a small misstep or missed call log can be the difference between your business going to trial or losing your license. To manage these risks, you need the help of a communication platform that is built for compliance.
Conclusion
Audit trails, access logs, and admin controls are the building blocks of MultiCall’s compliance-focused features. All of MultiCall’s features have been built with enterprises in mind, from the ground up, so you can rest easy that communication doesn’t have to be the weakest link. Call us today to know more.
