
REDUCING DOWNTIME: MULTICALL AS A BACKUP COMMUNICATION CHANNEL FOR IT TEAMS
The problem is, when critical technology goes down, the communication channels IT teams depend on, such as VoIP, chat, or cloud-based services, often go with it.
At the present stage of working from home, you’d have likely heard the phrase “working in silos.” This analogy is a portrayal of exactly what occurs within many organizations. With the growth and development of each department, they become more prone to operate independently. As growth continues further, so does the isolation of all departments. In the process this blocks the information flow across and between them. This therefore begs the question:
How do you start breaking down silos in the workplace?
Driving the remote and digitized workforce by opening lines of communication, and encouraging collaboration across the entire company is the answer. For breaking down silos in this manner, here are 3 strategies.
When a group of people collaborate, they bring together their knowledge, skills, and expertise. In this manner, they can talk any problems out, and identify or evaluate potential solutions, so that stalled work can move forward once again.
The very operational efficiency of a business, the start of any relationship, the ability to lead and the building of trust, all are dependent on effective collaboration. At the same time, it’s also quintessential in team building, and in acquiring each team member’s optimal value.
Collaboration is key in that it:
Assists in Problem Solving
Brings Company and Employees closer
Helps people learn from each other
Opens up new communication channels
This can only be done by ensuring synergy in one another’s roles, and minimizing conflicts with the right communication tool. One such tool to help you with this case is MultiCall, a group calling app dedicated to let you call many with the ease of calling one.
A consequence of siloed team management is that fixation on departmental work sometimes becomes so much that the very problem the business strives to solve is forgotten. Without everyone in your company moving in the same direction, you can’t progress forward.
As more silos form, and communication becomes more and more restricted, employees often lose sight of the big picture. MultiCall’s Call Monitoring is of help here, not only in being able to monitor who is involved, but also to record and keep track of all discussed aspects.
In your personal life, when you look for information to resolve a problem, you never stop at just once single source for it, do you? Looking for a good get-away? You might turn to friends. Looking for a great home recipe? You might turn to family.
You might also look up both scenarios on the internet, both for info on how to prepare, and how to do it. Bottom line, the information you need in order to solve every-day problems is always right at the tips of your fingers.
Why should accessing company information be any different?
There are many benefits that surface as a result of orienting your workforce around a knowledge sharing strategy, and breaking down silos in the workplace. It allows your company to save valuable time and money, by streamlining and optimizing all existing procedures and operations.
It also unifies the brand and vision, and encourage a culture of collaboration as your company continues to grow. Along the lines of the above mentioned strategies, here are a few more links to better understand how to break down silos:
6 Steps To Manage Your Weekly Review
Not everyone’s created equal. That said, no tasks are equal either. Some deliverables may require a whole week to complete, others can be done in just a minute. If there’s a deliverable that comes your way and you know it can be done within 15 minutes, finish it off right away!
Many a drop of water makes an ocean, and many of these little tasks can build up and clutter, so clearing them off your list as soon as they come will clear space in your mind to focus on larger tasks at hand.

The problem is, when critical technology goes down, the communication channels IT teams depend on, such as VoIP, chat, or cloud-based services, often go with it.

MultiCall’s primary value proposition for NGOs lies in enabling HQ-foster connections with field-based teams through high-quality voice calls. Social projects are challenging in themselves; by facilitating multi-person calls in low-connectivity environments, MultiCall brings teams closer.

Large enterprises are all about collaboration. Enter MultiCall’s voice communication system that effortlessly connects multiple departments via unlimited group calling and smart scheduling.
Video conferencing often makes interdepartmental meetings inaccessible for many teams. When departments can’t meet without lags or face login issues and other video call mishaps, communication bottlenecks happen.

The MultiCall solution is centered around team calling. Group calls over voice make it possible for teams to coordinate schedules, share information, and discuss important topics. MultiCall enables users to connect in the fastest, most reliable, and most secure way possible.

It could be a village doctor trying to connect with a specialist in the city or a mobile medical team updating the hospital about their work. With MultiCall’s PSTN backbone, such calls go through with reliability, without needing high-speed data or Wi-Fi.

Efficiency equals profitability in business; central to that is communication. Countless organizations have miscalculated the cost of an unreliable phone or messaging application. Hours of delays, dropped calls, miscommunication, lost meetings, and disjointed coordination can translate into serious financial loss for an enterprise.
Communication has become less of an amenity and more of an investment. Enterprise voice communication software like MultiCall, with a complete solution for large teams, comes with a very clear and direct return on investment (ROI) through increased productivity, decreased downtimes, and operationally safeguarded communication.